Last updated: 16 October 2026
1. Who we are
This website is operated by FANI SOFT LTD, a private limited company registered in England (company number 17434182). Our registered office is 111 Solihull Road, Sparkhill, Birmingham, England, B11 3AE, United Kingdom.
FANI SOFT LTD is the data controller for personal information collected through this website and through our enquiries. If you have any questions about this policy or how we use your information, contact us at Fanisoftltd@gmail.com or call +44 7490 341547.
2. Information we collect
We collect information that you choose to give us when you:
- complete the enquiry form on this website;
- email us or call us; or
- become a client and work with us on a project.
This may include:
- your full name and business name;
- your email address and phone number;
- the service you are interested in and your estimated budget;
- details about your project and any information or files you choose to share with us; and
- records of our correspondence with you.
Please do not include sensitive personal information (such as health information) in your enquiry. We do not need it to respond to you.
Like most websites, our hosting provider may automatically record basic technical information when you visit (such as IP address, browser type and the pages requested) in server logs for security and to keep the website running. This website does not use advertising or analytics cookies — see our Cookie Policy.
3. How we use your information
Your information is used to respond to your enquiry and discuss your project. Specifically, we use it to:
- reply to your enquiry and answer your questions;
- review your requirements and prepare a quotation;
- deliver, manage and support any project you engage us for;
- send invoices and keep business and accounting records; and
- keep this website secure and working properly.
We do not sell your personal information, and we do not use it for marketing unless you have agreed to this.
4. Our lawful bases
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Taking steps at your request before entering into a contract, or our legitimate interests in responding to business enquiries |
| Delivering and supporting projects | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Website security and server logs | Legitimate interests in keeping our website secure and available |
5. Who we share information with
We only share your information where necessary, with:
- service providers who help us run our business, such as our email provider, website hosting provider and, if used, our form-processing provider;
- professional advisers such as accountants, where required; and
- authorities, where we are required to by law.
Our service providers process information on our behalf and are expected to protect it. Some providers may store data outside the UK. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as adequacy regulations or the International Data Transfer Agreement.
6. How long we keep information
We keep personal information only for as long as we need it. Enquiries that do not lead to a project are normally deleted within 24 months of our last contact. Client and project records are kept for as long as needed to deliver and support the work, and financial records are kept for the period required by law (normally six years).
7. Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including secure (HTTPS) connections to this website and access controls on the accounts we use to store information.
8. Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests; and
- ask for your information to be transferred to another organisation (data portability).
To make a request, contact us at Fanisoftltd@gmail.com. We will respond within one month. There is normally no charge.
9. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.